Question 1

What's your minimum order quantity?

Accepted Answer

Our standard minimum is 30 pieces per design for screen printing and 12 pieces for embroidery. We can sometimes accommodate smaller runs using heat transfer or DTF — just ask and we'll quote the best method for the quantity you need.

Question 2

Can I mix sizes, colors, and styles in one order?

Accepted Answer

Yes. As long as the artwork and print location stay the same, you can mix sizes (XS–5XL), garment colors, and even garment styles in a single run. Mixing dark and light garments may add a small charge if the ink colors need to change.

Question 3

Do you offer samples before I commit to a full run?

Accepted Answer

Absolutely. We can supply blank garment samples from any catalog (American Apparel, Gildan, Stormtech, etc.) and, for larger orders, a paid pre-production sample with your actual artwork before we run the full job.

Question 4

Can I reorder a past job and will it match?

Accepted Answer

Yes. We keep your artwork, screens, thread colors, and garment specs on file. Reorders skip most setup fees and are matched as closely as possible — note that minor dye-lot variation on garments is normal across the industry.

Question 5

Do you take rush orders?

Accepted Answer

Often, yes. Rush turnaround depends on garment availability and current shop load. Send us the deadline and artwork up front and we'll tell you honestly whether we can hit it, and what (if any) rush fee applies.

Question 6

How is pricing calculated?

Accepted Answer

Every quote has three parts: the blank garment (catalog cost), the decoration (per-piece print or stitch cost based on size and color count), and any one-time setup fees. Quantity is the biggest driver — the more you order, the lower your per-piece cost.

Question 7

What's your standard turnaround time?

Accepted Answer

Most orders ship in 10–15 business days from artwork approval and deposit. Embroidery and complex multi-location jobs can take a few days longer. We'll give you a firm in-hand date with your quote.

Question 8

Are there setup fees, and when do they apply?

Accepted Answer

Screen printing has a one-time screen charge per color, per location. Embroidery has a one-time digitizing fee per logo. Heat transfer and DTF typically have no setup. Reorders of the same artwork waive these fees.

Question 9

Do you offer pricing breaks at higher quantities?

Accepted Answer

Yes — pricing tiers kick in at 30, 48, 72, 144, 288, and 500+ pieces. If you're planning a larger program (staff uniforms, retail line, tour merch), tell us the full annual volume and we'll structure pricing around it.

Question 10

How do payment and deposits work?

Accepted Answer

A 50% deposit is due to start production; the balance is due before shipping or pickup. We accept e-transfer, credit card, and bank transfer. Established accounts can apply for net terms after a few orders.

Question 11

What file formats do you accept for artwork?

Accepted Answer

Vector files are best — .ai, .eps, .pdf, or .svg with fonts outlined. We also accept high-resolution .png or .psd (300 dpi at print size) with a transparent background. Avoid screenshots, JPEGs from the web, or anything under 1000 px wide.

Question 12

What's the difference between embroidery, silk screen, and heat transfer?

Accepted Answer

Silk screen is best for bold designs in 1–6 colors at higher quantities — durable, vibrant, and cost-effective. Embroidery is premium and tactile, ideal for logos on hats, polos, and jackets. Heat transfer (and DTF) handles small runs, photographic detail, and full-color artwork without setup screens.

Question 13

How many colors can I print, and does color count affect price?

Accepted Answer

We can print up to 8 spot colors on most jobs. Each additional ink color adds a screen setup fee and a small per-piece cost. For full-color or photographic artwork, DTF or sublimation is usually a better fit than spot-color screen printing.

Question 14

Can you help fix or redraw artwork that isn't print-ready?

Accepted Answer

Yes — minor cleanup (resizing, recoloring, vectorizing simple logos) is included. For larger design work, brand identity, or illustrations from scratch, we hand it off to our exclusive design partner, Art Szabo Creative.

Question 15

Do you keep my artwork on file for future reorders?

Accepted Answer

Yes. We archive every approved artwork file, thread color, and print spec indefinitely so reorders are fast and consistent. You can request your files back at any time.

Question 16

Which brands and catalogs do you stock from?

Accepted Answer

We pull from every major North American catalog — American Apparel, Calvin Klein, Gildan, Stormtech, Oakley, Flexfit, Bella+Canvas, Next Level, Champion, Carhartt, and more. If you've seen a blank somewhere, we can almost certainly source it.

Question 17

Can I supply my own garments for you to decorate?

Accepted Answer

Yes, we accept customer-supplied goods (CSG). We'll need a small percentage of spoilage allowance, and we can't warranty against defects in garments we didn't source. Send a list ahead of time so we can confirm compatibility with the decoration method.

Question 18

Do you ship across Canada and to the US?

Accepted Answer

Yes. We ship Canada-wide via Canada Post, Purolator, and FedEx, and to the US via FedEx and UPS. Local Vancouver pickup is free. International shipping is available on request.

Question 19

What's your policy on misprints, defects, or sizing issues?

Accepted Answer

Industry standard allows up to 2% spoilage on print runs, but in practice we're usually well under that. Any genuine misprint or production defect on our end is replaced or credited — just let us know within 7 days of receipt. Sizing is per the manufacturer's spec sheet.

Question 20

Do you offer fold-and-bag, hang tags, individual polybagging, or tour-ready packing?

Accepted Answer

Yes — we offer fold-and-bag, custom hang tags, neck label printing, individual polybagging, size stickers, and tour/retail-ready boxing. Tell us how the order needs to arrive and we'll spec it into the quote.

Frequently asked questions